Refund Policy

Overview

Phazer TechnoFin provides digital, consulting, support, software development, AI, and business solution services. Because much of our work begins with planning, technical allocation, discovery, consultation, design, development, configuration, and other time-based effort, refunds are handled based on project stage, service scope, and work already delivered.

This Refund Policy applies to payments made for website services, custom software development, business solutions, chat support services, consulting, managed support, digital implementation, and related professional services offered by Phazer TechnoFin.

When a Refund May Be Considered

We may review and approve full or partial refunds in situations such as:

• A duplicate payment was made by mistake
• A payment was charged but the project or service has not yet started
• We are unable to begin the agreed service for operational reasons on our side
• A cancellation request is received before meaningful project work, onboarding, consultation, setup, or delivery has started
• A billing error or incorrect invoice amount is confirmed by our team

Non-Refundable Situations

Refunds will generally not be available once resources have been committed or digital work has been delivered. This includes, but is not limited to:

• Completed consultations, discovery sessions, audits, strategy calls, or advisory time
• Custom development, design, integration, automation, or implementation work already performed
• Milestone-based work that has been approved, delivered, or partially consumed
• Support retainers, reserved resource blocks, or managed services already billed for an active service period
• Third-party costs, licenses, domains, hosting, cloud fees, gateway charges, or vendor charges paid on your behalf
• Delays caused by lack of client response, missing approvals, missing content, or change in client requirements after work has started

Project and Milestone Refunds

Before project kickoff

If a refund request is raised before kickoff and before any substantive work begins, we may approve a refund after deducting payment processing charges, administrative costs, and any committed third-party expenses.

After project kickoff

If a project has started, any refund will usually be limited to the unworked portion of the scope. Amounts covering completed discovery, planning, documentation, design, development, support allocation, or delivered milestones may be retained.

Subscription or recurring services

For monthly or recurring support services, cancellations generally apply to future billing cycles. Charges for the current active billing period are normally non-refundable unless required by law or explicitly agreed otherwise in writing.

How to Raise a Refund Request

To request a refund, please email hello@phazertechnofin.com with your payment and project details. Your request should include:

• Your full name and company name, if applicable
• The email address and phone number used during payment or onboarding
• Invoice number, payment date, and amount paid
• The service or project name
• The reason for requesting the refund
• Any supporting documents, screenshots, or payment references

Review and Processing Timeline

Once we receive a complete refund request, we will review it based on the service agreement, project status, delivery records, and payment details. We aim to respond within 7 to 10 business days.

If a refund is approved, the amount will be returned through the original payment method wherever possible. Actual credit timing depends on your bank, card issuer, payment gateway, or financial institution.

Important Notes

• Any separate signed proposal, statement of work, invoice terms, or master service agreement will take priority if it includes specific refund or cancellation terms
• Approved refunds may be reduced by processing fees, taxes where non-recoverable, and third-party vendor costs already incurred
• Chargebacks or payment disputes should not be initiated before contacting us for review, as many issues can be resolved faster directly
• We reserve the right to decline abusive, fraudulent, or unsupported refund requests

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, billing practices, or legal obligations. Updated versions will be posted on this page with the revised effective date.